30-Day Free Returns and Exchanges

At notgood.co, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free 30-day return and exchange policy.

Step 1: Contact Us

Email our friendly support team at [email protected] with your order number and let us know if you’d like to initiate a return or exchange. We’re here to assist you!

Step 2: Receive Your Prepaid Shipping Label

Once we receive your email request, we’ll respond promptly with a prepaid shipping label. No need to worry about shipping costs; we’ve got it covered!

Step 3: Pack Your Items

Carefully pack the items you wish to return or exchange in the original packaging or a secure package of your choice. Please make sure the items are in their original condition with all tags attached.

Step 4: Attach the Prepaid Shipping Label

Affix the prepaid shipping label we provided to your package. Make sure it’s visible and securely attached.

Step 5: Ship Your Package

Drop off your package at a convenient shipping location or schedule a pickup. Your return or exchange is on its way back to us!

Step 6: Wait for Confirmation

Once we receive your returned items, we’ll confirm their condition and process your return or exchange promptly.

Step 7: Refund or Exchange

If you initiated a return, we’ll issue a refund to your original payment method as soon as we’ve verified the condition of the returned items.

If you requested an exchange, we’ll ship the new items to you right away. You’ll receive a confirmation email with tracking information.

Friendly Reminder:

Please ensure that items are returned in their original condition. We want to provide you with the best service possible, and this helps us process your request smoothly.

Returns and exchanges are typically processed within 3 business days of receiving your package.

If you have any questions or need assistance at any point in the process, don’t hesitate to reach out to our support team at [email protected]. We’re here to make your experience with notgood.co a positive one!

Thank you for choosing notgood.co. We appreciate your business, and we’re committed to ensuring your satisfaction.